Terms & conditions / FAQ

Question: How long will my item take to ship?

Answer: All of our products are built to order. Each product takes some time to build and we provide an estimated shipping time on each product page. You will find our lead times vary from 3 to 40 days and we work hard to meet or exceed expectations. Many times an order will ship in advance of our estimated ship date. If your order is time sensitive please notify our customer service team at sales@alliedbrass.com or 540-967-5970 and we will do everything we can to meet your needs.

Answer: We know how frustrating this can be and we will do everything possible to resolve immediately. Please contact our customer service team at 540-967-5970 or sales@alliedbrass.com for immediate assistance.

 

Answer: If you are interested in opening a trade account please contact our customer service team at 540-967-5970 or sales@alliedbrass.com for additional details.

 

Answer: Please contact our customer service team at 540-967-5970 or sales@alliedbrass.com and we will get you back on track immediately.

 

Answer: All of our domestic orders will ship via Fedex, UPS or USP.

 

Answer: All of our products are made to order in our factory in Louisa, VA. We use components from both domestic and global suppliers for our raw materials. All of our finishing and assembly operations take place in our Louisa, Va facility.

 

Answer: We can offer a few options for custom finishes. We can use any powder coated product to finish any of our products. You can find a complete assortment of colors on many different powder coating supplier websites. The site we generally recommend is https://www.prismaticpowders.com/ where a tremendous assortment of colors can be found. We can also provide a combination of finishes from our standard finishes. For example you can combine satin nickel and polished brass on the same item. If you are interested in any of these options please contact customer service at sales@alliedbrass.com or 540-967-5970 to complete your purchase.