If you are not 100% satisfied with your purchase, you can return the product for a full refund. You can return a product for up to 30 days from when the order is received. Any product you return must be in the same condition you received it and in the original packaging. If you would like to return your purchase please contact customer service by emailing sales@alliedbrass.com or by calling 540-967-5970 to obtain a return authorization.